Frequently Asked Questions

ManeTrak can be set up in as little as 5 minutes. Simply create your account, add your company details, and start adding equipment. Our bulk import feature lets you upload hundreds of assets from a CSV file, making setup even faster for larger operations.

No! ManeTrak is 100% cloud-based and runs in your web browser. There's no software to download or install. Simply access it from any device with an internet connection - desktop, tablet, or smartphone.

Invite team members by email directly from your dashboard. They'll receive an invitation link to create their account. ManeTrak includes unlimited users on all plans, so you can add your entire team at no extra cost.

Yes! ManeTrak includes a bulk import feature that lets you upload equipment records and maintenance tasks from CSV files. We provide downloadable templates to make the process simple and fast.

ManeTrak offers two main plans: Basic ($60/month for up to 15 equipment) and Pro ($120/month for up to 50 equipment). Both plans include unlimited users, work order management, maintenance scheduling, and in-app notifications. Annual billing saves you one month free. We also offer custom Enterprise pricing for larger operations.

Yes! All plans include a free 7-day trial with full access to all features.

Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription anytime from your account settings, and you'll retain access until the end of your billing period.

If you approach your plan's equipment limit, we'll notify you and help you upgrade to the next tier. You can upgrade anytime, and the transition is seamless with no data loss. Alternatively, equipment addon packages can be purchased if you don't want to upgrade your plan or only need a small increase in your allowable equipment quantities.

Yes! Annual billing saves you the equivalent of one month free (pay for 11 months, get 12 months of service).

ManeTrak supports both preventive (scheduled) and corrective (unscheduled) maintenance. You can set up recurring maintenance tasks, create one-time work orders, track maintenance history, and generate comprehensive reports.

Yes! ManeTrak automatically logs all completed maintenance activities, creating a complete audit trail. You can generate reports by equipment, date range, or maintenance type, and export them to PDF or Excel for auditors and inspections.

Yes! ManeTrak is fully responsive and works on all devices - smartphones, tablets, and desktop computers. Your team can access equipment details, complete work orders, and update maintenance records from the field.

ManeTrak automatically generates unique QR codes for each piece of equipment. Print these codes and attach them to your assets. Technicians can scan the code with their smartphone to instantly access equipment details, maintenance history, and current work orders.

Yes! ManeTrak sends automatic in-app notifications for upcoming maintenance, overdue tasks, and work order assignments. You control notification preferences for each team member.

ManeTrak offers multiple report types including equipment lists, work order histories, maintenance records by date range, and compliance reports. All reports can be exported to PDF or Excel format with customizable filters.

Yes. ManeTrak uses industry-standard encryption for data transmission (SSL/TLS) and storage. Your data is stored in secure, redundant cloud servers with automatic backups. We never share your data with third parties.

Only users you explicitly invite to your company can access your data. ManeTrak is multi-tenant, meaning each company's data is completely isolated. You control user permissions and can revoke access anytime.

You can export all your data (equipment, work orders, maintenance history) to Excel before canceling. We retain your data for 90 days after cancellation in case you want to reactivate. After 90 days, your data is permanently deleted per our data retention policy.

Yes. Your data is automatically backed up to redundant servers. In the unlikely event of data loss, we can restore your account from the most recent backup.

ManeTrak works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.

Enterprise plans include custom integration options. Contact us to discuss your specific integration needs. Our API allows connection with accounting software, ERP systems, and other business tools.

ManeTrak requires an internet connection to function properly and sync data in real-time.

You can upload equipment photos (JPG, PNG), documents (PDF), and spreadsheets (Excel, CSV) for bulk imports. Each file can be up to 20MB.

All plans include email support. Pro and Enterprise plans receive priority support with faster response times.

Yes! Contact us to inquire about training options. Enterprise customers receive personalized onboarding sessions with a dedicated account manager.

Absolutely! Contact us to schedule a personalized demo where we'll walk you through ManeTrak's features and answer any questions specific to your operation.

Unlike spreadsheets, ManeTrak provides automatic maintenance reminders, work order tracking, team collaboration, mobile access, QR code scanning, and complete audit trails. It's purpose-built for maintenance management, not adapted from a generic tool.

ManeTrak focuses on simplicity and speed. Most CMMS systems are complex and require weeks of training. ManeTrak can be set up in minutes with an intuitive interface that teams actually enjoy using. Plus, we include unlimited users on all plans - no per-seat pricing.

Yes! Even small operations benefit from organized maintenance tracking, automatic reminders, and compliance documentation. Our Basic plan ($60/month) is designed specifically for smaller operations with up to 15 assets.